Rahat, Live Support
Fast login and APK issues
Rahat usually fixes small issues within 10 minutes; if Dhaka's network is slow at night, he proceeds with mobile screenshots
hibaje Support: Support Team, Office and Address
Dhaka-based hibaje Support Team works with Bangladeshi users in mind; if you have questions about bKash, Nagad and Rocket, start here
Download APK Login Guide
How the hibaje Support Team works
If anyone wants to reach a person, this section is used; hibaje Support Team has 15 trained members and they quickly respond from Dhaka
Team members understand accounts, APK installs, and login problems; they speak in simple English and Bengali, so complex words are not heard by users
If a phone has unknown sources blocked, they explain it step by step; many users use mobile data, so answers are short and clear
- Bengali and English both languages
- From 10am to 10pm
- Account security check
- Fast help on Android
Main contact channel
Not every question is the same, so separate paths are kept for phone, email, and direct office inquiries
Nira, Email Desk
Work on office address and documents
Nira provides one detailed answer for written requests from Dhaka, Chittagong, or Sylhet; she gives clear information
Faruk, Office Desk
Give direct visit directions
Faruk provides Dhaka office location, reception and schedule; to confirm the location, he is the right person
Office and address
If you want to come to Dhaka, first verify the address; the format is simple, making it easy to locate on first visit
Beside the address, a small reception desk; bKash, Nagad and Rocket checks are quick here
Main Office
Road 12, Dhanmondi, Dhaka, Bangladesh
Visiting hours
Every day from 10am to 10pm
Local reference
From Dhanmondi 27 to auto or ride-share, 10 minutes
How long to resolve issues
Not all questions progress at the same speed; small questions are quick, and if verification is required, it takes a bit longer
| Type of problem | Channel | Estimated time |
|---|---|---|
| Login problems | Live chat | 10-15 minutes |
| APK Install | Phone Support | 15-20 minutes |
| Account verification | 12 hours | |
| Office visit | Phone | 5 minutes |
General questions about support
Does hibaje Support speak Bengali?
Yes, the team uses both Bengali and simple English; Dhaka and remote users also get clear answers.
Can you contact at night?
Yes, support is available until 10pm; some written requests are processed later, but the replies stay in line.
Do you help with bKash or Nagad?
Yes, for local users, questions based on bKash, Nagad and Rocket are more commonly seen often.
Fast path to login
If you want to start now, download the APK then go to the hibaje Login page and verify your information.
Many Dhaka users run the APK directly on mobile; layouts remain clear on small screens, so setup doesn't take long.
Download APK See hibaje LoginIf you need contact, return to this page for hibaje Support, hibaje Contact and hibaje Help; this page is the address for everything.